Leadership through values based services

Mary Schumacher, CEO of Hospice NZ shares her thoughts about demonstrating leadership through values based services at Hospice.

Demonstrating leadership through values based services

Hospices grew from the community, in many areas of New Zealand a group of volunteers were instrumental in the establishment of a hospice service. Volunteers play a huge role in all areas of hospice – providing leadership at a Governance level, providing services to patients and families and raising funds and awareness. Every year over 1 million hours of time are given by more than 14,000 people. We are hugely grateful for the generosity of such an important group that ensure our connection with community continues.

I believe our shared values are what drive people to give so much – respect, choice, empowerment, holistic care and compassion are the bedrock of hospice. The way services are provided has changed considerably over the years in response to becoming integrated in the mainstream health system, however the values remain the same.

To me leadership means the values are reflected through all areas of a hospice service and are understood and demonstrated by any person, paid or a volunteer and at all levels of the organisation. When this happens, people using hospice services receive better care as they experience those values through their interactions with staff and volunteers. No matter how medically focused the service becomes a patient and their family and whanau should always feel respected, that they have choice, empowered and that they have received compassion in their care.  That is when real and effective leadership has occurred.


Hospice – demonstrating leadership through values based services

Mary Schumacher
CEO, Hospice NZ






More about Hospice NZ

Hospice is not a building; it is a philosophy of care. Our goal is to help people make the most of their lives.”

We care for the whole person, not just their physical needs but also their emotional, spiritual, and social needs too. We care for families and friends as well, both before and after a death. Irrespective of where they are, this philosophy of care does not change and everything we provide is free of charge.

We believe that hospice care should be available to anyone who needs it, helping people make the most of every moment, in whatever way works for them.”

VNZ inspiration to celebrate IVMD 2017

Volunteering New Zealand has a plan to help you celebrate IMVD 2017.

International Volunteer Managers Day is a global event held annually on 5 November. This year the theme is ‘Be the Voice’, which seeks to encourage all volunteer leaders to find ways to strive for great volunteering environments, advocate for adequate resources and become effective advocates for their volunteers.

VNZ 8 top tips on how to celebrate IVMD 2017

In the lead-up to International Volunteer Managers Day (IVMD), are you wondering how to best celebrate?  Check out our top 8 tips below:

  1. Send a thank you message to the extended group of staff in your agency who support volunteers. This is a great way to celebrate volunteer managers and raise awareness of the event.
  2. Use IVMD as an excuse to write an article about your role for your agency newsletter or for a local paper.
  3. Put the link to the IMVD website or VNZ website on your volunteer page.   
  4. Hold a press conference and invite local dignitaries or MPs to talk about the impact of volunteer work in the community.
  5. Send a recognition certificate to your volunteer managers.
  6. Put a reminder to celebrate IVMD on November 5 in the signature line of your emails.
  7. Prepare a celebratory gift bags for your volunteer managers to reward them for their hard work.
  8. Host an event and encourage your volunteer managers to attend. Share photos of the event on social media to help publicise the hard work of your volunteer managers. Use our hashtag: #IMVD

Whichever tip works best for you and however you celebrate IVMD2017 remember it is coming up soon Sunday November 5! 

Written by: Julia Kennerley
Julia is at Victoria University of Wellington studying towards a Bachelor of Commerce/Bachelor of Arts conjoint degree.

Celebrate IVMD 2017

© Copyright 2017 Volunteering New Zealand Incorporated