Recovery Preparedness and Management
Civil Defence, July 2020. 

This document provides a set of guidelines for Recovery Managers, Civil Defence Emergency Management (CDEM) Groups, and Local Authorities to understand. respond and recover from national emergencies. It thoroughly outlines arrangements to have in place before, during and after an emergency. These guidelines will also prove useful to other agencies, organisations and groups involved in preparing for and managing recovery.

Webinar: The Response of Governments to COVID-19
IAVE, June 2020. 

Yoann Kassi-Vivier, Head of Reserve Civique, a program for the development of civic engagement policies to respond to COVID-19 in France, and Kirsty Peden, Community Engagement Manager at the Dumfries and Galloway Council and leading member of the South West Scotland response team, will share their experiences in shaping volunteering government programs to respond to the effects of coronavirus.

Webinar: Volunteer Management in a Crisis
IAVE, June 2020. 

Denise Hayward, CEO of Volunteer Now in Northern Ireland, and Sarah Henderson, Resilience Advisor for Voluntary Service Overseas (VSO), share a wealth of information and experience on how to involve volunteers in emergency situations, delivering effective volunteer management in a crisis.

The Coronavirus Tech Handbook
May 2020.

The Coronavirus Tech Handbook is a crowdsourced library of tools, services and resources relating to COVID-19 response. It is a rapidly evolving resource with thousands of expert contributors.  

Research Briefing: The experience of volunteers during COVID-19
Volunteering Australia, 2020.

Volunteering Australia commissioned the Australian National University (ANU) Centre for Social Research and Methods to undertake analysis of the experience of volunteers during COVID-19 to date. Their analysis draws on the ANUpoll which involves a regular survey of around 3000 Australians that produces nationally representative results.

Research Helps Volunteers Do the Most Good After a Disaster
NC State University, April 2020. 

In the wake of a disaster, many people want to help. Researchers from North Carolina State University and the University of Alabama have developed tools to help emergency response and relief managers coordinate volunteer efforts in order to do the most good.

Covid-19: The Siouxsie Wiles and Toby Morris gifs in te reo Māori
The Spinoff, April 2020. 

The Spinoff’s COVID-19 gifs are available in te reo Māori. The suite of excellent illustrations and gifs created by microbiologist Siouxsie Wiles and illustrator Toby Morris have had an undeniable impact during the Covid-19 crisis. They offer clear communication of sometimes complex concepts. 

Emergency food services as an essential service
Wellington City Council, March 2020. 

Health guidelines if your organisation will be delivering emergency food services while New Zealand is at COVID-19 alert level 3 or 4.

COVID-19 Information for Māori
Te Puni Kōkiri, March 2020. 

Te Puni Kōkiri have a dedicated page to provide further information and access to content about key issues that could affect you and your whānau, along with guidance and advice on how to manage the COVID-19 pandemic.

Wellbeing on the frontline of the COVID-19 pandemic
Mental Health Foundation of New Zealand, April 2020. 

Here are some simple wellbeing tips for both managers and staff working through the pandemic.

COVID-19 – Wellbeing in self-isolation
Mental Health Foundation of New Zealand, April 2020. 

How to look after your mental health and wellbeing when you are in self-isolation. A great resource that can be shared with your volunteer team.

Webinar: The Safety and Health of Volunteers
IAVE, March 2020. 

Stuart Garland of Volunteer Ireland shares the challenges volunteer organizations are facing in regards to the safety and health of their volunteers during the coronavirus. He offers his insight and current actions taken to ensure that volunteers can still engage during the crisis.

Webinar: Managing Virtual Volunteers During a Pandemic
IAVE, March 2020. 

Due to the unique circumstances arising from the coronavirus crisis, new and innovative solutions are being developed to assist organisations who engage volunteers. Liora Arnan of Israeli Volunteering Network shares innovative best practices for digital volunteering and practical tools and methods of training and managing a network of virtual volunteers.

Webinar: A Conversation with Front Line Volunteer Leaders in Asia
IAVE, April 2020. 

As the first to be impacted, the infection rate in many parts of the Asia-Pacific region are now beginning to decline. Flora Chung of the Agency for Volunteer Service (Hong Kong) and Lenard Pattiselanno of the National Volunteer and Philanthropy Centre (SIngapore) shares what is to come for those who are at the beginning stages of the outbreak, and how, with the power of volunteering, they have responded rapidly to the pandemic to provide assistance to the most vulnerable.

Webinar: How Youth Can Respond to the Coronavirus Crisis
IAVE, April 2020. 

Young people play a vital role in the global volunteer community. In midst of the coronavirus pandemic, youth volunteers are looking at innovative ways to assist their communities, particularly to those most at risk. Steve Culbertson, President & CEO of Youth Service America (USA), offers his insight on mobilizing youth volunteers in response to the crisis.

Volunteer Engagement Amid a Pandemic
VQ Volunteer Strategies (Smarter Impact), USA, March 2020. 

VQ Volunteer Strategies offer a list of Volunteer Engagement considerations and resources to explore during a pandemic. This list was created in March 2020 during the COVID-19 pandemic.

How to talk about COVID-19: Narratives to Support Good Decision-Making and Collective Action
The Workshop, March 2020. 

In a moment of crisis we must use narratives to provide hope, articulate the urgency and bring people together reminding them of that which matters most to us, our capacity to care for each other.

COVID-19 resources by language
Refugee health and wellbeing, March 2020. 

COVID-19 information and resources in various languages.

Awhi-at-home is a support page for parents of disabled children during the Covid-19 emergency
Awhi-at-home, March 2020. 

Awhi-at-home is a support page for parents of disabled children during the Covid-19 emergency. The page promotes resources, tips and videos and refers parents to one-on-one support, live Q&A sessions and other online tools. – care and support through COVID-19
Carers NZ and IHC, March 2020. 

Carers NZ and IHC have launched to make it easy to care for and about each other. If you’re on your own during the lockdown, or caring for a vulnerable person, you may need some support.

COVID-19 information videos – New Zealand Sign Language
Ministry of Health, March 2020. 

These sign language videos are provided by Deaf Aotearoa. These videos summarise key information on the health advice for the general public page.

COVID-19 information – translations
Unite against COVID-19 – New Zealand Government, March 2020. 

COVID-19 content and advice in a range of languages.

COVID-19: General Advice on Safety
Volunteering Victoria, Australia, March 2020.

Safeguarding your volunteers: general advice on how to protect staff, volunteers and the people you serve.

COVID-19: Business Continuity
Volunteering Victoria, Australia, March 2020.

With COVID-19 expected to spread, you should prepare for how this pandemic will disrupt the operations of your volunteer-involving organisation. It is highly likely that volunteers will pull back and no longer be available to support your work. To prepare, we strongly recommend that you create or update your business continuity plan.

Video series: Organising Volunteers at a Time of Emergency – The Steps You Can Not Skip!
Volunteer Ireland, March 2020.

Volunteer Ireland have developed short videos for people who find themselves in charge of groups of volunteers for the first time. These videos cover the essentials that you need to know in order to run a safe and successful volunteer effort.

Volunteering safely during COVID-19
Volunteer Ireland, March 2020.

Volunteering best practice and steps for volunteering safely during the COVID-19 response.

Volunteer Management during an emergency
Volunteer Ireland, March 2020.

Volunteer management steps and best practice during the COVID-19 response.

Informal Volunteering Guide
Volunteer Ireland, March 2020.

Volunteer management steps and best practice during the COVID-19 response.

Volunteer Edinburgh, March 2020.

Volunteer Edinburgh have put together the following information to help people in Scotland who are already volunteers and anyone who wants to help out during the current Covid-19 pandemic. 

The thread that binds: Volunteerism and community resilience 
United Nations Volunteers, 2018.

The 2018 State of the World’s Volunteerism Report “looks at how volunteerism and community resilience
interact across diverse contexts. It explores the strengths and limitations of community
responses to a range of shocks and stresses, and it examines how external actors can build
on communities’ self-organization in a complementary way, nurturing the most beneficial
characteristics of volunteerism while mitigating against potential harms to the most

Centralised coordination of spontaneous emergency volunteers: The EV CREW model
McLennan, Blythe; Molloy, Julie; Whitaker, Joshua; Handmer, John. Australian Journal of Emergency Management, 2016.

This paper presents spontaneous volunteering as an empowering and legitimate component of recovery and resilience and, when coordinated appropriately, it adds value to recovery, is rewarding for volunteers, and reduces associated risks for volunteers, recipient organisations and communities. It also emphasises that central coordination does not replace traditional emergency management volunteering nor informal helping behaviour and emergent volunteerism.