Certificate in managing volunteersProfessional development opportunity for leaders, coordinators and managers of volunteers.

With the support of Careerforce, Volunteering New Zealand (VNZ) is now able to offer a Level 4 National Certificate in First Line Management. This is an exciting development for the sector and builds on VNZ previous work developing the Competencies for Managers of Volunteers.

This is a New Zealand qualification that is flexible, offers affordable learning, and provides the opportunity for recognition of workplace based learning and existing competencies.

We are not currently accepting new registrations, until later in the year. In the meantime please visit the Best Practice Resources or join our mailing list for news, events and updates.


Our programme is based on the 60 credit, level 4, New Zealand Certificate in First Line Management. This means it is a New Zealand Qualification on the NZQA framework. Certificate graduates can continue onto additional study opportunities including additional business qualifications at levels 5 and 6.

This certificate is perfect for anyone who is an experienced or aspiring team leader, supervisor or coordinator of volunteers. On completion of the certificate, graduates will be able to demonstrate key competencies required of a first line manager.

Certificate trainees demonstrate their competencies through a work or organisational project and work with a VNZ Assessor to identify what evidence they already have and what they additionally need to supply.

Certificate course outcomes

On completion of the certificate, graduates will be able to demonstrate the following key competencies:

  • Identify the resources required to complete organisational tasks.
  • Analyse team member requirements and develop a team to deliver an organisational task.
  • Manage conflict within a team and value diversity.
  • Develop and plan their own skills and knowledge.
  • Understand leadership styles and how they can utilise them.
  • Complete the organisational task and demonstrate communication and coaching skills.
  • Review and reflect on progress and achievements.

Trainees will work with a VNZ Assessor to demonstrate their competencies. Read more about the core topics covered in the course and how these are assessed.

Competencies demonstrated by graduates of the Certificate in Managing Volunteers align with the core competencies identified within the Competencies for Managers of Volunteers at the base applied level.

Course costs

If you are interested in learning more about the Certificate in Managing Volunteers, please complete the Expression of Interest form.

Volunteering New Zealand will provide a qualified assessor for each trainee who is also an experienced Manager of Volunteers, and will also provide additional relevant leadership resources.


Did we answer all your question? If not, you may find the answer over at our Frequently Asked Questions page. Or get in touch and email any further questions to us on comms@volunteeringnz.org.nz