Ross completed a Masters in Experience and Service Design culminating in his ground breaking research Civic Circles. Ross specialises in youth engagement with Non-profit organisations. When Ross is not thinking of ways Volunteer organisations can engage more people in volunteering in their communities, he is volunteering his skills in community projects such as the Youth Aotea-Reo Project – developing an app for New Zealand youth which aims to provide youth support services in a more convenient way. Ross is also the President of the Multicultural New Zealand Youth Council. He also works as a consultant Service Designer in the LabPlus team in the All of Government Service Innovation Lab.