Community and social services – essential services
Alert level 4 businesses and services include:
Social and community-based services provided to support persons to maintain critical well-being or as crisis support for people who are unsafe or homeless.
Four categories for social and community-based services at Alert Level 4 have been identified. Organisations are being asked to determine which category your service or activity falls into. This differs from the previous Alert Level 4 approach where organisations had to apply to be registered as essential services.
The four categories are:
1. Where the social service is the only way for people accessing food and other goods they need to survive (e.g., money management (but not budget advice), food banks, and other delivery of essential goods)
2. A social service that provides and supports a place for someone to live (e.g., Supported Accommodation, Housing First, Residence, Bail Hostels, Night Shelters, Family homes, remand homes, foster carers of children in state care, resettlement services for recent migrants and refugees.
3. A social service that supports disabled people to maintain critical wellbeing (e.g., disability services for those with high needs or very high needs and excluding disability employment services).
4. Crisis support for people who are unsafe (e.g., Funded helplines, refuges and family violence services, foster care support services, sexual violence crisis services).
See the Covid-19 government information on Doing business at Alert Level 4.
Alert level 3 businesses
At Alert Level 3, everyone should work from home if they can.
Businesses that require close physical contact cannot open.
All other businesses can operate, but with restrictions. This includes physical distancing, having extra hygiene measures and contactless options for ordering, pick-up, delivery and payment.
If your business does not have measures in place to operate safely, then you should close.
See the Covid-19 government information on Doing business at alert level 3.