Volunteering Best Practice Toolkit

  • The second version of our Best Practice Guidelines

    New Zealand’s Volunteer-Involving Organisations can access the version two of our Best Practice Guidelines.

    Best Practice Guidelines Toolkit

    The toolkit consists of

    The Guidelines give a snapshot view of your organisation and its people, identifying: 

    • Opportunities for change
    • Barriers to change
    • How to make change happen
    • Actions for continuous improvement
    • Ways to improve productivity and support innovation


    VNZ’s work with volunteer-involving organisations around their adoption of best practice culture has been hailed as innovative and world-leading.
    Supporting development of managers of volunteers and the organisations they work within, has been a key VNZ focus since 2010.

    The creation of the Best Practice Guidelines for Volunteer-Involving Organisations (the Guidelines), is a central part of this.

    At its core, the development of the Guidelines is work mandated and crafted by Aotearoa New Zealand’s volunteer-involving organisations themselves.

    With the government’s launch of a workplace initiative to provide practical support to firms wanting to introduce High Performance Working (HPW) practices, came the opportunity for VNZ to apply to Callaghan Innovation, to operationalise the Guidelines, and build on the earlier best practice in volunteering work.

    Callaghan Innovation funding has enabled work with 12 VNZ member organisations, and collaboration with the sector (through targeted workshops and seminars), around their adoption of best practice goals.

    The active phase of the Best Practice in Action programme commenced in May 2014, with this work and funding ending in June, 2015.

    Using the Tools

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  • Guidelines

    A way to structure your thinking and your teams to

    • Identify your current reality
    • Reveal what you want the future to look like
    • Unleash your potential by working together as a team on what changes you want and how you’re going to make them

    Download the latest version of the guidelines for printing

    Download the latest version in ms word

    Download to fill in and save or print using your web browser

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  • Goal Planner

    • What is our plan of action?
    • What will support us, and what could stop us achieving this?
    • How do we measure our success?

    To encourage participants to formulate and implement their action plan (the Guidelines, completed).
    Central focus
    Use the Goal Planner to formulate an explicit plan for one or two objectives – a S.M.A.R.T plan.
    The plan should anticipate barriers and blocks to success.

    • When will your actions occur or be completed.
    • Who has an active role in this?
    • Who else needs to know?
    • What obstacles, blocks or barriers can you identify …etc.

    Download our Goal Planner to print – or fill in with your web browser

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  • Exemplar (Sample answers)

    These sample answers are based on real answers from volunteer-involving organisations. If you are stuck, take a look at the Exemplar to see what other people are thinking / doing.
    Download our Exemplar to print – or fill in with your web browser

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  • Time Analyser

    Record your time use by drawing a line or an x in the relevant box. Add up your time use by activity each day and work out what portion of your working hours you spend on specific tasks. Use the Analyser to help identify whether you are spending enough time on your high performance tasks (refer to your job description).
    Download our Time Analyser to print – or fill in with your web browser

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  • Team Performance Indicator

    How well might the team respond to changes identified through completing the Best Practice Guidelines? Are there talents among team members not being recognised? Use the Team Performance Indicator to help you and your team find out.
    Download our Team Performance Indicator to print – or fill in with your web browser

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